Track Your Order

Track Your Order

We know you're excited to receive your new Sittue arrival — whether it's a timeless essential or an elegant statement piece for your wardrobe. Once your order is on its way, you can easily track its journey straight to your doorstep.

How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing:

Your unique tracking number

A direct link to the carrier's tracking portal

Real-time updates on your package's status

The carrier's name and contact information

Expected delivery date (when available)

Simply click the tracking link in your email, or copy and paste the tracking number into the carrier's website to see exactly where your package is.

Check Your Order Status Online

You can also check the status of your order anytime by logging into your Sittue account:

Visit sittue.com and click on "My Account"

Sign in using your email and password

Go to "Order History" to view the latest status of your purchase

Click on the specific order to see detailed tracking information

Track Without an Account

Placed your order as a guest? No problem! You can still track your order:

Go to sittue.com

Click on "Track Your Order" in the footer or menu

Enter your order number and email address

Click "Track" to see your order status

What Do the Tracking Updates Mean?

Tracking Status What It Means
Order Placed We've received your order and it's being prepared for shipment
Order Processed Your items are packed and ready to go
Shipped Your package is on its way! Tracking information is now available
In Transit Your package is moving through the carrier's network
Out for Delivery Your package is with the carrier and will be delivered today
Delivered Your package has arrived — time to style!
Delivery Attempted The carrier tried to deliver but couldn't — check for a notice
Customs Hold (International) Your package is being processed by customs
Available for Pickup Your package is ready at a local facility for pickup
Where Is My Package?

Delivery times vary based on your location and shipping method selected at checkout. If tracking hasn't updated in a few days, don't worry — carriers don't always scan at every stop.

Common Tracking Scenarios:

Scenario What to Do
No updates for 2-3 days Normal, especially during peak seasons. Your package is still moving.
Marked "Delivered" but not received Check with family/neighbors, look around your property, check leasing office, wait 24 hours, contact carrier.
In Transit past estimated date Weather or carrier delays happen. Contact us if 5+ days past estimate.
Delivery attempted but you were home Check for notice, verify address, contact carrier to reschedule.
Stuck in customs Customs processing varies by country. Sittue cannot influence customs delays.
Need Assistance?

If you haven't received a shipping confirmation within 5 business days of placing your order, or if you have any concerns about your delivery, please reach out:

📧 support@sittue.com

Please include your order number in the subject line so we can assist you quickly.

When contacting us, please include:

Your order number

Email used for the order

Description of the issue

Screenshots of tracking concerns (if applicable)

Shipping Partners

We work with trusted carriers to ensure your pieces arrive safely and on time:

Carrier Primary Use
USPS (United States Postal Service) Standard domestic, PO Boxes
UPS (United Parcel Service) Expedited and express domestic
FedEx Express and priority domestic
DHL International shipments
Canada Post Final delivery in Canada
Royal Mail Final delivery in UK
Australia Post Final delivery in Australia
The carrier for your order will be selected based on your location and chosen shipping method.

International Tracking

For customers outside the United States:

🌍 Tracking updates may take 24–48 hours to appear after shipping

🌍 Once your package leaves the US, your local carrier may provide additional tracking updates on their website

🌍 Customs processing can take anywhere from 1–10 days depending on your country — this is normal and beyond our control

🌍 Final delivery will be handled by your local postal service or carrier

🌍 Tracking may end at the border in some countries — contact your local carrier with the tracking number for updates

Tips for a Smooth Delivery

✅ Double-check your shipping address at checkout — we can't change it once shipped

✅ Consider shipping to a secure location (work address, trusted neighbor) if you won't be home

✅ For apartment buildings, include your unit number

✅ Sign up for delivery alerts from the carrier when available

✅ Track your package regularly so you know when to expect it

✅ For international orders, check your country's customs website for potential fees

✅ Leave delivery instructions if your carrier offers this option

✅ Check your email regularly for carrier updates

Order Issues

Issue Solution
Wrong address provided? Contact us immediately at support@sittue.com. We can only change addresses before your order ships.
Missing items? Check your shipping confirmation email — sometimes orders are split into multiple shipments. If all items should have arrived and something is missing, contact us within 7 days.
Damaged package? Take photos of the damage before opening, document any damage to the items inside, contact us within 48 hours with photos and your order number.
Wrong item received? Contact us within 7 days with your order number, photos of the item received, and confirmation of what you ordered.
Order never arrived? If tracking shows "Delivered" but you haven't received your order after 48 hours, contact us and we'll help you file a claim with the carrier.
Frequently Asked Questions

Q: When will I get my tracking number?
A: You'll receive tracking information via email as soon as your order ships — usually within 1–3 business days.

Q: My tracking hasn't updated in days. Is something wrong?
A: Not necessarily. Carriers don't always scan at every stop. If it's been more than 5 business days with no update, contact us.

Q: Can you change my shipping address after my order has shipped?
A: Unfortunately, we cannot redirect packages once they're with the carrier.

Q: Why is my international package stuck in customs?
A: Customs processing times vary by country and can take several days to weeks. Sittue cannot influence customs delays.

Q: My tracking says "Delivery Attempted" but I was home. What now?
A: Contact the carrier directly with your tracking number. Sometimes carriers mark this by mistake or may have left a notice.

Q: How do I know which carrier is delivering my package?
A: Your shipping confirmation email will include the carrier's name and tracking link.

Q: Can I change my delivery date or time?
A: Once the package is with the carrier, you may be able to adjust delivery through their website using your tracking number.

Q: What if I'm not home for delivery?
A: The carrier will typically leave a notice and attempt redelivery or hold the package for pickup at a local facility.

Still Have Questions?

We're here for you! Whether your package seems stuck, you need help reading tracking updates, or you just want to check in — don't hesitate to contact us.

📧 support@sittue.com

Please allow 24–48 hours for a response during business days.

Thank You for Shopping with Sittue!

We can't wait for you to enjoy your new piece and hope it brings effortless elegance to your wardrobe.

Your new favorite is almost here!

With style and gratitude,
The Sittue Team