Privacy policy

Privacy Policy

Last Updated: March 2026

At Sittue, your privacy is as important to us as the quality of our clothing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sittue.com or make a purchase from our store. Please read this policy carefully.

1. Information We Collect

We collect information to provide better services to our customers and to make your shopping experience as seamless and elegant as our collections.

1.1 Personal Information You Provide to Us

When you create an account, place an order, sign up for our newsletter, enter a promotion, or contact us, we may collect:

Category Examples
Identity Information Full name, username, password
Contact Information Email address, phone number
Address Information Billing address, shipping address
Payment Information Credit/debit card details, PayPal information (processed securely through third-party providers — we never store full payment details on our servers)
Order History Products purchased, order dates, order value, sizes purchased
Communications Emails you exchange with us, customer service inquiries
Preferences Favorite products, size preferences, wishlist items, style preferences
Reviews and Feedback Product reviews, ratings, and comments
1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Category Examples
Device Information IP address, browser type and version, device type, operating system
Usage Information Pages you view, time spent on our site, clickstream data
Referral Information Referring website addresses (how you found us)
Location Information Approximate geographic location (city/country level)
Shopping Behavior Items viewed, items added to cart, search queries
Session Information Date and time of visit, duration of visit
1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience:

Why We Use Cookies:

Keep items in your shopping cart while you browse

Remember your login information for faster checkout

Understand how you use our website to improve it

Personalize your shopping experience

Show you relevant products and offers

Remember your size and style preferences

Analyze website traffic and performance

Types of Cookies We Use:

Cookie Type Purpose Duration
Essential Cookies Required for website functionality (shopping cart, login, security, checkout) Session to 1 year
Performance Cookies Help us understand how visitors use our site (Google Analytics) Up to 2 years
Functional Cookies Remember your preferences, size selections, and settings Up to 1 year
Targeting/Advertising Cookies Used to deliver relevant ads on social media and other platforms Up to 90 days
Social Media Cookies Enable social media sharing and integration Varies
Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to:

View what cookies are stored

Delete individual or all cookies

Block cookies from specific sites

Block third-party cookies

Set preferences for future cookies

Please note that disabling cookies may affect website functionality, including the ability to complete purchases, save items to your cart, or log into your account.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Order Processing and Fulfillment

Processing and fulfilling your orders for Women's Clothing

Communicating with you about your purchases (order confirmations, shipping updates)

Handling returns, exchanges, and refunds

Providing customer support and answering your questions

Sending payment confirmations and receipts

2.2 Improving Your Experience

Personalizing your shopping experience

Recommending products you might like based on your browsing and purchase history

Remembering your size and style preferences for faster checkout

Remembering items in your cart

Saving your wishlist and favorites

2.3 Website Optimization

Analyzing how customers use our website

Identifying and fixing technical issues

Improving our product offerings and website design

Conducting market research and analysis

Testing new features and functionality

2.4 Marketing and Communications

With your consent where required, we may use your information to:

Send promotional offers, discounts, and newsletters

Notify you about new arrivals in our Women's Clothing collection

Conduct surveys and gather feedback

Show relevant advertisements on social media and other platforms

Send birthday or special occasion offers (if you've shared this information)

Remind you about items left in your cart

Share styling tips and outfit ideas

2.5 Legal and Security

Detecting and preventing fraud or unauthorized transactions

Complying with legal obligations and regulatory requirements

Protecting our rights, property, and safety

Enforcing our Terms of Service

Responding to legal requests

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with trusted partners who help us operate our business:

3.1 Service Providers

Provider Type Examples Purpose
Payment Processors PayPal, Stripe, Shopify Payments Process your payments securely
Shipping Carriers USPS, UPS, FedEx, DHL, Canada Post, Royal Mail Deliver your orders to your doorstep
Email Marketing Platforms Klaviyo, Mailchimp Send order updates and promotions
Website Analytics Google Analytics, Shopify Analytics Understand how visitors use our site
Customer Support Tools Gorgias, Zendesk Provide timely assistance
Review Platforms Yotpo, Trustpilot, Judge.me Collect and display customer reviews
Advertising Partners Facebook, Instagram, Google, Pinterest Show relevant ads to you
These providers are contractually obligated to protect your information and use it only for the services they provide to us. They cannot sell or use your information for their own purposes.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders, subpoenas, or other legal processes

Government agencies or regulators

Law enforcement investigations

To protect the rights, property, or safety of Sittue, our customers, or others

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control via email and/or prominent notice on our website.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

4.1 For All Users

Right Description How to Exercise
Access Request a copy of the personal information we hold about you Email us
Correction Request that we correct inaccurate or incomplete information Email us or update in account
Deletion Request that we delete your personal information, subject to certain exceptions Email us
Opt-Out of Marketing Unsubscribe from marketing emails at any time Click "unsubscribe" in emails or email us
Objection Object to certain types of processing Email us
To exercise any of these rights, please contact us at support@sittue.com with your specific request and "PRIVACY REQUEST" in the subject line.

4.2 For California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right Description
Right to Know Request what personal information we collect, use, and share
Right to Delete Request deletion of your personal information
Right to Correct Request correction of inaccurate personal information
Right to Opt Out Opt out of the sale of your personal information (we do not sell personal information)
Right to Non-Discrimination No discrimination for exercising your privacy rights
Do Not Sell My Personal Information:

Sittue does not sell personal information as defined under the CCPA. We do not exchange your information for monetary or other valuable consideration.

To exercise your California privacy rights, please contact us at support@sittue.com with "CCPA Request" in the subject line.

4.3 For European Union Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Right Description
Right to Withdraw Consent Withdraw consent at any time where processing is based on consent
Right to Data Portability Receive your data in a structured, commonly used format
Right to Restrict Processing Restrict processing in certain circumstances
Right to Object Object to processing based on legitimate interests
Right to Lodge a Complaint Lodge a complaint with a supervisory authority in your country
Legal Basis for Processing:

Processing Purpose Legal Basis
Order fulfillment Contract performance
Customer service Contract performance
Website analytics Legitimate interests
Marketing communications Consent
Fraud prevention Legitimate interests
Legal compliance Legal obligation
Data Transfer:

Your information may be transferred to and processed in countries outside the EEA, including the United States. We ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures:

🔒 SSL Encryption – All data transmitted through our website is encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption

🛡️ PCI Compliance – Our payment processing meets Payment Card Industry Data Security Standards (PCI DSS)

🔐 Access Controls – Only authorized personnel with legitimate business needs have access to personal information

📋 Regular Security Assessments – We monitor for potential vulnerabilities and attacks

🖥️ Secure Servers – Your information is stored on secure servers with firewall protection

What We Do:

Regularly update our security practices

Conduct employee training on data protection

Monitor for suspicious activity

Encrypt sensitive data in transit and at rest

Use secure, trusted third-party providers

What We Cannot Guarantee:

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type Retention Period Reason
Order information 7 years Tax and legal requirements
Account information Until account deletion + 2 years Customer service and fraud prevention
Marketing preferences Until you unsubscribe or account deletion To honor your preferences
Website analytics 26 months Google Analytics policy
Customer service communications 3 years Reference and quality assurance
Size preferences Until account deletion or 2 years of inactivity To provide better recommendations
Payment information Not stored by us Processed by third parties
When we no longer need your information, we will securely delete or anonymize it.

7. Children's Privacy

Our website is intended for adults and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@sittue.com, and we will take steps to delete such information.

8. International Data Transfers

As a global brand, your information may be transferred to and processed in countries other than your own, including the United States. These countries may have data protection laws different from those in your country of residence.

When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected, including:

Standard contractual clauses

Data Processing Agreements with all service providers

By using our website, you consent to such transfers.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms, payment processors, or advertising partners). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Email Communications

By making a purchase or signing up for our newsletter, you'll receive emails about:

Transactional Emails (required):

Order confirmations

Shipping updates

Returns and exchanges

Customer service communications

Marketing Emails (optional):

New collection launches

Special promotions and sales

Styling tips and outfit ideas

Birthday offers (if you've shared your birthday)

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email.

11. Your Choices and Controls

11.1 Account Settings

You can update your account information anytime by logging into your Sittue account.

11.2 Marketing Preferences

Email: Unsubscribe link in every email

Postal Mail: Contact us to opt out

11.3 Cookie Preferences

Adjust your browser settings to manage cookies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated "Last Updated" date.

If we make material changes that affect your rights, we will provide additional notice (such as an email notification or prominent notice on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Your Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

📧 Email: support@sittue.com



🕒 Response Time: We aim to respond to all privacy inquiries within 10 business days.

For privacy-related matters, please include one of these in your subject line for faster processing:

"PRIVACY REQUEST" – For access, correction, or deletion requests

"CCPA REQUEST" – For California residents

"GDPR REQUEST" – For EU residents

"UNSUBSCRIBE" – For marketing opt-out

Thank You for Trusting Sittue

Your privacy matters to us, and we're committed to protecting your personal information while bringing you timeless, elegant pieces that help you look and feel your best. We're honored to be part of your style journey.

With style and gratitude,
The Sittue Team