Shipping policy

Shipping Policy

Last Updated: March 2026

At Sittue, we know you're excited to receive your new arrivals — whether it's a timeless essential or an elegant statement piece for your wardrobe. Please review our shipping policies below to understand how we process and deliver your orders.

1. Processing Time

1.1 Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding major holidays) after payment confirmation.

Orders placed on weekends or holidays will begin processing the next business day

You will receive a confirmation email once your order has been placed

A second email with tracking information will be sent once your order ships

1.2 Processing Delays

During peak seasons (holidays, sales events, or new collection launches), processing times may extend to 3–5 business days. We appreciate your patience and will work diligently to get your pieces to you as soon as possible.

1.3 Order Verification

For your security, orders may occasionally be subject to verification before processing. If additional information is needed, we will contact you at the email address provided with your order.

2. Shipping Rates and Delivery Times

We offer several shipping options to meet your needs and budget. Delivery times are estimates and begin from the date of shipment, not the date of order.

2.1 Domestic Shipping (United States)

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–8 business days $5.99 or FREE on orders over $75
Expedited Shipping 3–5 business days $12.99
Express Shipping 2–3 business days $19.99
Priority Shipping 1–2 business days $24.99
Free Standard Shipping automatically applies to all US orders totaling $75 USD or more after discounts and before taxes.

2.2 International Shipping

We're delighted to bring Sittue to customers around the world!

Region Estimated Delivery Time Shipping Cost
Canada 7–12 business days $14.99
United Kingdom 8–14 business days $16.99
Europe 8–15 business days $18.99
Australia/New Zealand 10–18 business days $19.99
Asia 10–18 business days $19.99
Rest of World 12–20 business days $24.99
3. Domestic Shipping Details (United States)

3.1 Shipping to All 50 States

We ship to all 50 states, including Alaska and Hawaii. Please note:

Deliveries to Alaska and Hawaii may require additional transit time (1–2 extra business days)

PO Box and APO/FPO/DPO addresses are shipped via USPS and may take longer

Some remote areas may experience delays beyond our control

3.2 Delivery Days

Standard shipping deliveries occur Monday through Saturday

Express and Priority shipments may deliver on Sundays depending on the carrier

No deliveries on major US holidays

4. International Shipping Details

4.1 Shipping Worldwide

Yes, we ship worldwide! We're honored to bring timeless elegance to customers across the globe.

4.2 Tracking for International Orders

Tracking information will be provided via email once your order ships

Tracking may take 24–48 hours to appear in the carrier's system

Once your package leaves the US, your local carrier may provide additional tracking updates on their website

Some international shipments have limited tracking once they reach your country

4.3 International Customs, Duties, and Taxes

Important: International orders may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Customs Information Details
Who pays customs? Customer (you)
Included in our price? No
How to estimate? Contact your local customs office
If you refuse delivery? You are responsible for original and return shipping costs, plus any customs fees incurred
Marking as "gift"? We cannot mark orders as gifts or undervalue shipments (this is illegal)
Customs delays? Common and beyond our control
Customs policies vary widely by country. Please contact your local customs office for more information about potential fees before ordering.

5. Tracking Your Order

5.1 How to Track

Once your order ships, you will receive a shipping confirmation email containing:

Your unique tracking number

A direct link to the carrier's tracking portal

The carrier's name (USPS, UPS, FedEx, or DHL)

Expected delivery date (when available)

5.2 Track Online

You can also track your order by:

Logging into your Sittue account and visiting "Order History"

Visiting our Track Your Order page

Entering your tracking number on the carrier's website

Contacting us at support@sittue.com with your order number

5.3 Tracking Updates

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation. It's normal for tracking to show only "Label Created" for the first day or two.

6. Shipping Carriers

We partner with trusted carriers to ensure your pieces arrive safely and on time:

Carrier Primary Use
USPS (United States Postal Service) Standard domestic, PO Boxes, APO/FPO
UPS (United Parcel Service) Expedited and express domestic
FedEx Express and priority domestic
DHL International shipments
Canada Post Final delivery in Canada
Royal Mail Final delivery in UK
Australia Post Final delivery in Australia
The carrier for your order will be selected based on your location and chosen shipping method.

7. Split Shipments

Occasionally, items from the same order may ship separately:

Why Split Shipments Happen:

Items are coming from different warehouses

One item is on pre-order or backorder

Items have different availability dates

What to Expect:

You will receive separate shipping confirmations for each package

Each shipment will have its own tracking number

No additional shipping charges will apply for split shipments

Items may arrive on different days

8. Pre-Order Items

8.1 What Are Pre-Orders?

Pre-order items are products that are not yet in stock but available for advance purchase.

8.2 Pre-Order Shipping

When you purchase a pre-order item:

The estimated shipping date will be clearly stated on the product page

Your entire order will ship when the pre-order item is available

If you'd like available items sooner, please contact us to arrange split shipping (additional shipping charges may apply)

Your payment method will be charged at the time of pre-order

9. Address Changes

9.1 Before Shipping

If you need to change your shipping address:

Email us immediately at support@sittue.com

Put "ADDRESS CHANGE" and your order number in the subject line

We can only change addresses before your order ships

Double-check your address for accuracy

9.2 After Shipping

Once shipped, we cannot redirect packages. If you realize your address was incorrect after shipping:

Contact the carrier directly with your tracking number

Some carriers offer package interception services (fees may apply, typically $15–$30)

Sittue is not responsible for orders delivered to incorrect addresses provided by the customer

If the package is returned to us, you will be responsible for reshipping costs

10. Lost, Stolen, or Damaged Packages

10.1 Lost Packages

If your tracking shows "Delivered" but you haven't received your order:

Check with family members or neighbors

Look around your property (porch, mailbox, front door)

Check your building's leasing office or mailroom

Wait 48 hours — packages are sometimes marked delivered before actual arrival

Contact the carrier directly with your tracking number

If your package is still missing after 48 hours, contact us at support@sittue.com, and we'll help investigate and file a claim.

10.2 Stolen Packages

Sittue is not responsible for stolen packages after confirmed delivery. We recommend:

Shipping to a secure location (work address, trusted neighbor, family member)

Requesting signature confirmation for valuable orders (available upon request)

Installing a porch camera or using package lockers

Having packages held at carrier facilities for pickup

10.3 Damaged Packages

If your package arrives visibly damaged:

Take photos of the damage before opening

Document any damage to the items inside

Contact us within 48 hours at support@sittue.com with photos and your order number

Keep all packaging until the issue is resolved

We'll work with you to resolve the issue promptly — whether that's a replacement or refund.

11. Delivery Issues and Delays

11.1 Common Delays

While we strive to meet all delivery estimates, please understand that:

Delivery times are estimates, not guarantees

Weather conditions (snowstorms, hurricanes, etc.) can impact delivery

Holiday seasons (November–December) experience higher volume and delays

Carrier delays (sorting facility backlogs, staffing issues) occur occasionally

International shipments may experience customs delays (can take 1–30 days)

Peak shopping seasons affect transit times

11.2 What We Can and Can't Control

Within Our Control Beyond Our Control
Processing your order quickly Carrier transit times
Accurate packaging Weather delays
Providing tracking information Customs processing
Responding to your questions Local delivery issues
Submitting carrier claims Lost/stolen packages after delivery
If your order is significantly delayed beyond the estimated delivery window, please contact us, and we'll do our best to assist.

12. Shipping Restrictions

Some items may have shipping restrictions due to:

Restriction Type Details
Size or weight Bulk orders may require special shipping
Destination country regulations Some countries restrict certain fabrics
Carrier restrictions Some carriers don't ship to certain areas
Remote areas Additional transit time required
Military addresses APO/FPO/DPO have special handling
If your order contains such items, we will notify you promptly.

13. Business Days

All delivery timeframes are calculated in business days (Monday through Friday), excluding:

Saturdays and Sundays

US federal holidays

Major international holidays

US Holiday Date (2026)
New Year's Day January 1
Martin Luther King Jr. Day January 19
Presidents' Day February 16
Memorial Day May 25
Juneteenth June 19
Independence Day July 4
Labor Day September 7
Columbus Day October 12
Veterans Day November 11
Thanksgiving November 26
Christmas Day December 25
New Year's Eve December 31
14. Shipping to Multiple Addresses

Currently, we can only ship to one address per order. If you'd like items shipped to different addresses, please place separate orders.

15. Order Confirmation

After placing your order, you will receive:

Order Confirmation Email – Confirming we received your order (within minutes)

Processing Update – When your order begins processing (1–3 days)

Shipping Confirmation Email – When your order ships, with tracking information

Delivery Confirmation – When your package is delivered (if carrier provides)

16. Holiday Shipping

16.1 Christmas Deadlines

To receive your order by December 24, please order by:

Shipping Method Order By Date
Standard Shipping December 10
Expedited Shipping December 15
Express Shipping December 18
Priority Shipping December 20
These are estimates and not guaranteed. Order early for best results!

16.2 Holiday Delays

During November–December, expect:

Processing delays of 1–2 extra business days

Carrier delays due to high volume

Limited customer service availability on holidays

17. Contact Us

If you have any questions about shipping or need assistance with your order, please reach out:

📧 support@sittue.com

Please include your order number in the subject line for faster service.

When contacting us about shipping, please include:

Your order number

The email address used for the order

A description of the issue

Any tracking information or screenshots

Thank You for Choosing Sittue!

We can't wait for you to enjoy your new piece and hope it brings effortless elegance to your wardrobe.

Your new favorite is almost here!

With style and gratitude,
The Sittue Team