Terms of service

Terms of Service

Last Updated: March 2026

Welcome to Sittue. By accessing or purchasing from our website sittue.com, you agree to be bound by the following terms and conditions. Please read them carefully before using our site or placing an order.

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website.

These Terms constitute a legally binding agreement between you and Sittue. We recommend printing or saving a copy for your records.

2. Eligibility

By placing an order with Sittue, you confirm that:

You are at least 18 years of age, or have parental/guardian consent to make purchases

You are legally capable of entering into binding contracts

All information you provide is true, accurate, and complete

You are authorized to use the payment method provided

You are purchasing products for personal use, not for resale without our written consent

3. Account Registration

To access certain features of our website, you may be required to create an account. You are responsible for:

Maintaining the confidentiality of your account credentials

All activities that occur under your account

Notifying us immediately of any unauthorized use of your account

Providing accurate and complete information

Keeping your email address and other contact information up to date

We reserve the right to suspend or terminate accounts at our discretion, without prior notice, for violations of these terms or suspicious activity, including but not limited to multiple failed payment attempts, suspected fraudulent activity, or violation of any terms outlined herein.

4. Products and Availability

4.1 Product Descriptions

We strive to display our products — including our Women's Clothing collection — as accurately as possible. However, we cannot guarantee that your monitor's display of any color, texture, or detail will be 100% accurate. Slight variations may occur due to:

Monitor settings and calibration

Photography lighting conditions

Fabric dye lots (minimal variation is normal)

Manufacturing differences

4.2 Sizing Information

We provide detailed size guides for all our products. Please refer to these guides before ordering, as sizing may vary between styles. We are happy to answer sizing questions before you purchase at support@sittue.com.

4.3 Availability

All products are subject to availability. We reserve the right to:

Modify or discontinue products at any time without notice

Limit quantities of any product per customer or per order

Correct any errors, inaccuracies, or omissions in product descriptions, pricing, or availability

Refuse or cancel orders containing products with quantity limits

4.4 Pre-Orders

If you purchase a pre-order item:

The estimated shipping date will be clearly stated on the product page

By placing a pre-order, you agree that the item may ship separately from other items in your order

Estimated shipping dates are subject to change due to manufacturing or shipping delays

Your payment method will be charged at the time of pre-order

5. Pricing and Payment

5.1 Pricing

All prices are listed in US Dollars (USD) and are subject to change without notice. The price charged for a product will be the price displayed at the time of order, except in cases of obvious error.

5.2 Price Errors

In the event of a pricing error, we reserve the right to:

Cancel the affected orders

Contact you to confirm whether you wish to proceed at the corrected price

Refuse to honor prices that are clearly erroneous

Issue refunds for cancelled orders

5.3 Taxes

Domestic orders: Applicable sales taxes will be added based on your shipping address and local tax laws

International orders: You are responsible for any customs duties, taxes, or fees imposed by your country

5.4 Payment

We accept the payment methods listed on our Payment Methods page. By providing payment information, you represent that you are authorized to use the designated payment method.

5.5 Payment Authorization

When you place an order, we may authorize your payment method for verification purposes. This may appear as a temporary hold on your account.

5.6 Order Cancellation

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product availability issues

Errors in pricing or product information

Suspected fraud or unauthorized transactions

Violation of these Terms of Service

Orders that exceed reasonable quantity limits

If we cancel your order, we will notify you and issue a refund to your original payment method.

6. Shipping and Delivery

6.1 Shipping Policy

Shipping times and costs are outlined in our Shipping Policy, which is incorporated into these Terms by reference.

6.2 Risk of Loss

Risk of loss and title for products purchased pass to you upon delivery to the carrier. This means:

Once your order is in the carrier's possession, we are not responsible for lost or stolen packages

We will assist you in filing claims with the carrier

Claims must be filed within the carrier's required timeframe

6.3 Delivery Estimates

Delivery estimates are provided in good faith but are not guarantees. Sittue is not responsible for:

Delays caused by carriers, weather, or unforeseen circumstances

Customs processing delays for international orders

Incorrect addresses provided by the customer

Failed delivery attempts due to customer unavailability

6.4 Address Accuracy

You are responsible for providing an accurate shipping address. If an order is returned to us due to an incorrect address provided by you, you will be responsible for:

The cost of return shipping charged by the carrier

Reshipping costs for re-delivery

Any additional handling fees

7. Returns and Refunds

Our return and refund policy is detailed in our Returns Policy, which is incorporated into these Terms by reference. By placing an order, you agree to the terms outlined there.

8. Intellectual Property Rights

8.1 Our Property

All content on this website, including but not limited to:

Logos, text, graphics, images, and product designs

Website layout, code, and software

Photographs of our Women's Clothing collection

Brand names, trademarks, and trade dress

Slogans, marketing copy, and product descriptions

is the property of Sittue or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.

8.3 Restrictions

You may not:

Reproduce, distribute, modify, or republish any content without our prior written consent

Use our trademarks or trade dress without permission

Copy or imitate our product designs

Use our images or content for commercial purposes

Frame or mirror our website on any other platform

Use automated means to access or scrape our website

9. User Conduct

When using our website, you agree not to:

Violate any applicable laws or regulations

Infringe upon the rights of others

Upload or transmit viruses, malware, or harmful code

Attempt to gain unauthorized access to our systems

Use our website for any fraudulent or unlawful purpose

Interfere with the proper functioning of the website

Scrape, crawl, or copy content without permission

Impersonate any person or entity

Harass, abuse, or harm others

Post false or misleading reviews

10. Third-Party Links

Our website may contain links to third-party websites or services (such as payment processors, shipping carriers, social media platforms, or review sites) that are not owned or controlled by Sittue.

We have no control over, and assume no responsibility for:

The content, privacy policies, or practices of any third-party websites

Any damages or losses caused by third-party sites

The accuracy of information on linked sites

Your use of third-party websites is at your own risk and subject to their terms and policies.

11. International Use and Customs

11.1 Compliance with Local Laws

For customers outside the United States:

You are responsible for compliance with your local laws regarding importation of goods

Some items may be restricted in certain countries — please check before ordering

You confirm that the products you order can be legally imported to your destination country

11.2 Customs, Duties, and Taxes

Import duties, taxes, VAT, and customs fees are your sole responsibility

These charges are not included in our prices or shipping costs

Customs policies vary widely by country; please contact your local customs office for more information

Sittue is not required to mark orders as "gifts" or undervalue shipments

We declare the full value of all items as required by law

11.3 If You Refuse Delivery

If you refuse delivery due to customs fees or any other reason:

You will be responsible for original shipping charges

You will be responsible for any return shipping costs

You will be responsible for customs fees imposed on the return shipment

Refunds will be processed minus all associated costs

11.4 Customs Delays

International orders may experience customs delays. These are beyond our control, and we cannot predict or prevent them.

12. Disclaimer of Warranties

To the fullest extent permitted by law, Sittue provides this website and all products "AS IS" and "AS AVAILABLE" without any warranties, express or implied, including but not limited to implied warranties of:

Merchantability

Fitness for a particular purpose

Non-infringement

Quality

Accuracy

We do not warrant that:

The website will be uninterrupted, secure, or error-free

Defects will be corrected

The site or server is free of viruses or harmful components

Products will meet your expectations (though we certainly hope they do!)

Product colors, textures, or details will be exactly as shown on your screen

Delivery times will be met

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, Sittue and its affiliates, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

Loss of profits, revenue, or savings

Loss of data, use, or goodwill

Personal injury (except where caused by our negligence)

Property damage

Business interruption

Arising from:

Your use or inability to use our website or products

Any conduct or content of any third party on our website

Unauthorized access to or alteration of your transmissions or data

Orders that are lost, stolen, or damaged after delivery to the carrier

Any products purchased through our website

Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the amount you paid to us for the products in question.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Sittue, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

Your access to or use of our website

Your violation of these Terms

Your infringement of any intellectual property or other rights of any third party

Any content you submit to our website

Your violation of any applicable laws or regulations

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in defending such claims.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Delaware, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

For international customers, you agree that any dispute will be resolved under US law, regardless of your country's laws.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at support@sittue.com. We'll do our best to resolve the issue within 30 days.

16.2 Binding Arbitration

If we cannot resolve the dispute informally, you agree that any dispute shall be resolved through binding individual arbitration, rather than in court, except that:

You may assert claims in small claims court if they qualify

Either party may seek injunctive or equitable relief in court for intellectual property infringement

16.3 Arbitration Procedures

Arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be held in Delaware, or at another location mutually agreed upon.

16.4 Class Action Waiver

You agree to bring any claims against Sittue only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

16.5 Jury Trial Waiver

You waive any right to a jury trial in any proceeding arising out of or related to these Terms or your purchase.

17. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly.

Your continued use of the website after any changes constitutes acceptance of the new Terms. We encourage you to review this page periodically.

For material changes, we will provide notice through:

Email notification (if we have your email address)

A prominent notice on our website

18. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision shall be deemed modified to the extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and Sittue regarding your use of our website and purchase of our products.

They supersede any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter herein.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Sittue.

21. Force Majeure

Sittue shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, or pandemics

War, terrorism, or civil unrest

Government actions or orders

Labor disputes or strikes

Supplier or carrier disruptions

Internet or telecommunications failures

22. Electronic Communications

By using our website or communicating with us electronically, you consent to receive communications from us electronically (email, notifications on our website). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

23. Reviews and User Content

By submitting reviews, comments, or other content to our website, you grant Sittue a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that:

You own or control all rights to the content

The content is accurate and not misleading

The content does not violate these Terms or any third-party rights

24. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

📧 support@sittue.com


For legal matters, please include "LEGAL" in the subject line.

Thank You for Choosing Sittue!

We're honored to be part of your wardrobe — providing timeless, elegant pieces that help you look and feel your best. Thank you for trusting us.

With style and gratitude,
The Sittue Team